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Tech support scammers get serious with screen lockers.

If you are interested in some examples, we have blog posts on the following: Selling you overpriced solutions and “service contracts” is the real goal, obviously.

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In these cases, the scammers will ask you to install that software and give them your access code, so they can “repair” your computer.

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The type asking for a registration number usually has a telephone number as well, but often they come with a few links that will open sites with popular remote assistance/desktop software like TeamViewer, LogMeIn, Ammy Admin, Supremo, and others. Once you call that number they will tell you a trick to get rid of the BSOD to gain your trust, but of course the trick was built into the program for that reason. The ones that look like a BSOD usually have a telephone number on them that belongs to the scammers outfit. The malware is offered as part of a bundle or posing as an installer for something else. They may look like a BSOD (Blue Screen of Death) or a warning that you are using illegal software (asking for a registration key). We call this type of malware screenlockers and the installers are detected as Rogue.TechSupportScam. ScreenlockersĪ method that has been gaining popularity by tech support scammers is to spread malware with the sole purpose of locking the user out of his own computer. Note that while these applications are perfectly legitimate, it is important to remember that if you run this type of software, you are effectively giving a complete stranger total control of your computer. The ‘technician’ requests to have remote access to your computer and may use remote login software to do so. If you don’t feel comfortable doing this online, brick and mortar computer repair shops are a good alternative. Many businesses in the US are using dirty tricks to take advantage of people, with the unsavvy and elderly as their prime targets. Unfortunately, the company or technician being from the US is not a guarantee for honest service. Simply picking the top ad on a search results page could end very badly. If you decide to call in for remote computer assistance, you need to be very careful about which company you are going to deal with. The remote technician upsells the customer who only came to activate their software but ends up forking hundreds of dollars on “Windows support.”įake pop-ups claiming your computer is infected-reminiscent of FakeAV-are used by scammers to reel in innocent victims.

People call them for assistance and get fooled with similar techniques employed by Indian cold callers.Īnother source for these companies comes from some of their existing customers or customers of parent companies sent to them. Located in India but also in the US, these companies heavily advertise on popular search engines as well as websites with high traffic. “ You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.“ Toll-Free Numbers (TFN) for fraudulent tech support companies

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Their calls are almost free which is why they can do this 24/7.

Scammers like to use VoIP technology so their actual number and location are hidden.

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If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up.

The scam is straightforward: pretend to be calling from Microsoft, gain remote control of the machine, trick the victim with fake error reports and collect the money. Usually from India and operating out of boiler rooms, these scammers call people in the U.S, Canada, the UK, and Australia whom they find in the phone directory. How tech support scams work Cold calls from fake Microsoft (etc.) agents The purpose of this page is to gather all the information we have collected over time into one place that you can use as a go-to resource when you need it. Perhaps even worse, companies right here in North America are now pulling the same tricks and taking advantage of existing and prospective customers replying to online ads. There is no sign of these scams slowing down, despite several actions taken by the Federal Trade Commission. Every single day, innocent people are tricked into spending hundreds of dollars on non-existent computer problems.

Tech support scams are a million-dollar industry and have been around since 2008. Sound familiar? Whether you have just been scammed or simply want to find out more on the topic, you have come to the right place. Our Microsoft Certified Technician can fix it for you. Hello, we are calling from Windows and your computer looks like it is infected.